Shipping.
Greater Vancouver/Fraser Valley $100 or free collection in Surrey warehouse. We offer a white glove service throughout the lower mainland and your order will be placed in the room of choice and packaging removed.
Long distance. In most major towns & cities, we ship to carrier depots or we can offer a doorstep delivery service for an up charge. In remote areas it would be to a local carrier depot only. Please contact us for long distance shipping quotes and we will require a post code. Costs are usually around $150 across Canada.
Terms and Conditions
Refund and Return Policy
We want you to be delighted with your purchase. Once you receive your furniture you have seven days to decide if you wish to return for a payment refund. Any returns AFTER seven days will be in the form of a store credit.
Returns…please email or call us as soon as possible so that we can make collection arrangements with our home delivery service. A set rate of $100 per order will be deducted for a return local collection and an additional $100 if FREE DELIVERY was part of the initial purchase. A 15% restocking fee will apply to ALL FURNITURE RETURNS.
Customers can also return items to our warehouse with no delivery charge, however the 15% restocking charges will apply.
Please note that all items must be returned unused and in their original packaging. Items which are not adequately packaged at time of collection may not be collected and a further delivery charge may be levied to cover cost of failed collection.
We also offer a ‘exchange’ for an alternative product of equal value if you prefer. Delivery charges may apply or free exchange from our warehouse.
If an item is purchased “at a distance”, our seven day guarantee allows you a closer inspection of the item first-hand, but also allows us to be able to re-sell the item as brand new if it is not what you require. If the item is not re-sellable as new when returned, we are unable to issue a refund. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage.
Long distance return and initial delivery fees would apply and will be charged at cost and deducted from any refund or store credit.
Damaged Items
All of our items are shipped using a specialist courier or a furniture delivery company. When the item is delivered or in the case of a long distance order, collected from a depot, you will be asked to sign for the delivery. DO NOT SIGN UNTIL YOU HAVE INSPECTED FOR TRANSIT DAMAGE. IF DAMAGE HAS OCCURRED, PLEASE WRITE THIS ON THE DRIVERS DELIVERY NOTE AND FORWARD PHOTOS IMMEDIATELY. We are required to make a claim for transit damage within 24hours.
Please ensure that you inspect the item thoroughly before signing. If for any reason, you do not wish to accept the delivery, do not sign as this will make our damages insurance void. If you discover damage, please ensure the item is returned with the delivery driver.
If you sign for an item and subsequently discover that it is damaged or incorrect, we are not liable for any new delivery/collection charges.
With regards delivery dates, if the item is not in stock, we may not be able to meet the original promised delivery time with the replacement and are not liable for this.
Please note: customers must supply clear digital images of any damage prior to a replacement being issued.